Windows 10: Advanced Course
Module 1: Implementing a Troubleshooting Methodology
- Overview of Windows 10
- Introduction to the EDST Job Role
- Overview of the Troubleshooting Steps
- Troubleshooting Tools
Module 2: Troubleshooting Startup Issues
- Overview of the Windows 10 Startup Recovery Environment
- Troubleshooting Startup Settings
- Troubleshooting Operating System Services Issues
- Recovering BitLocker-Protected Drives
Module 3: Troubleshooting Hardware and Device Drivers
- Troubleshooting Device Driver Failures
- Overview of Hardware Troubleshooting
- Troubleshooting Physical Failures
- Monitoring Reliability
- Configuring the Registry
Module 4: Troubleshooting Remote Computers
- Using Remote Desktop
- Using Remote Assistance
- Remoting with Windows PowerShell
Module 5: Resolving Network Connectivity Issues
- Determining Network Settings
- Troubleshooting Network Connectivity
- Troubleshooting Name Resolution
Module 6: Troubleshooting Group Policy
- Overview of Group Policy Application
- Resolving Client Configuration Failures and GPO Application Issues
Module 7: Troubleshooting User Settings
- Troubleshooting Sign In Issues
- Troubleshooting the Application of User Settings
Module 8: Troubleshooting Remote Connectivity
- Troubleshooting VPN Connectivity Issues
- Troubleshooting DirectAccess
Module 9: Troubleshooting Resource Access Within a Domain
- Troubleshooting File Permissions Issues
- Recovering Files Encrypted by EFS
- Troubleshooting Printer Access Issues
Module 10: Troubleshooting Resource Access for Non Domain Member Clients
- Configuring and Troubleshooting Device Registration
- Configuring and Troubleshooting Work Folders
- Configuring and Troubleshooting OneDrive Access
Module 11: Troubleshooting Applications
- Troubleshooting Desktop App Installation Issues
- Troubleshooting Desktop Apps
- Managing Windows Store Apps
- Troubleshooting Access to Company Web Applications
Module 12: Maintaining Windows 10
- Managing and Troubleshooting Windows Activation
- Monitoring and Troubleshooting Computer Performance
- Applying Applications and Windows Updates
Module 13: Recovering Data and Operating System
- File Recovery in Windows 10
- Recovering an Operating System